Luggage warranty comparison: Monos, Away, Béis, July, Travelpro, Rimowa, Tumi

Words By Esmeralda Alexandra Ruiz Alvarez

Luggage warranty comparison: Monos, Away, Béis, July, Travelpro, Rimowa, Tumi

"Lifetime warranty" sounds simple. In practice, every brand defines it differently – and the structure of coverage, exclusions, and service fees can vary meaningfully. All of the major luggage brands offer some form of limited warranty, and reading the fine print is the most reliable way to understand what each program actually delivers.

This guide compares the published warranty policies of seven major luggage brands – Monos, Away, Béis, July, Travelpro, Rimowa, and Tumi – to help travellers see how each program is structured.

For Monos warranty details: Warranty and repairs.

Important: Warranty policies change. The information below reflects each brand's currently published terms as of writing – always confirm the latest details directly with each brand before purchasing. This is an editorial overview, not legal advice. Coverage definitions, exclusions, and processes vary, and travellers should consult each brand's full warranty terms.

The short answer

Every brand on this list offers a limited warranty – meaning each program covers specific things, excludes others, and applies under defined conditions. None offer unlimited coverage. The differences come down to what's covered, how repairs are handled, what fees may apply, and how each brand defines its scope.

Among these seven brands, Monos, Béis, July, Travelpro, and Rimowa offer warranty coverage with no fixed end date on luggage. Tumi caps its luggage warranty at five years. Away updated its program in April 2026 to LifetimeCare – a repair-first program that supports the suitcase for its expected life, with complimentary repairs in the first five years and continued repair availability after, where service fees may apply.

Side-by-side warranty comparison

This table summarizes how each brand structures coverage, what's typically included, and the most notable conditions and exclusions. Each brand uses different defined terms – the descriptions below reflect those distinctions.

Brand	Program type	Scope of coverage	Airline / transit damage	Notable conditions
Monos	Limited lifetime warranty (original owner)	Specified components: wheels, locks, handles, zippers; cracks or breaks in the shell that affect function. Replacement of the suitcase only when defective components cannot be repaired or replaced. Replacement decisions at Monos' discretion	Not covered under base warranty; available via optional paid Lifetime Warranty+ Essential or Pro upgrade (added within 14 days of delivery) which includes lost luggage and trade-in credit	Cosmetic damage (scuffs, scratches, dents) excluded; non-transferable; shipping fees may apply in some cases if relocated outside region of purchase
Away (LifetimeCare, post-April 14, 2026)	Repair-first program for the expected life of the suitcase	Functional Damage – defined broadly to include failure from manufacturing defects or the unpredictability of travel	Included as part of Functional Damage coverage	Complimentary repairs and one replacement (if repair isn't possible) within first 5 years; after year 5, in-store repairs remain complimentary and round-trip shipping is covered where terms apply, though service fees may apply to certain repairs. LifetimeCare Pro upgrade extends complimentary repairs to 10 years and provides up to two replacements
Away (pre-April 14, 2026)	Limited lifetime warranty	Manufacturing Defects affecting functional performance	Per Away's published terms – travellers should consult Away's pre-April 2026 warranty for full scope	Cosmetic damage excluded; only applies to suitcases purchased before April 14, 2026
Béis	Limited lifetime warranty (original owner)	Manufacturing defects in materials and craftsmanship	Not covered – airline/transport handling damage explicitly excluded	Cosmetic damage excluded; weight indicator handle covered only 30 days; non-transferable
July	Limited lifetime warranty on luggage	Manufacturing defects on wheels, zips, handles, compression straps, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers	Not covered – improper use and transit damage excluded	Power Bank: 2-year warranty only; bags and accessories: 5 years; cosmetic damage excluded; shipping not covered if relocated outside region of purchase
Travelpro	Built for a Lifetime Limited Warranty	Defects in materials and workmanship affecting wheels, zippers, extension handles, and carrying handles	Covered under "Trusted Companion Promise" – duration varies by collection; some collections only year 1	Cosmetic damage excluded; collection-specific limits; registration within 120 days recommended
Rimowa	Lifetime guarantee (purchases from July 25, 2022)	Functional aspects of the suitcase for its lifespan	Not covered – flight or transport damage explicitly excluded	Cosmetic wear and tear, misuse, abuse not covered; accessories: 2-year warranty only
Tumi	5-year limited warranty (luggage)	Functional or structural failure from manufacturing defects, workmanship, and wear and tear	Year 1 only – not covered years 2–5	Cosmetic damage excluded; coverage ends at year 5; only original owner; processing or shipping fees may apply outside year 1

The April 2026 update: Away's LifetimeCare program

On April 14, 2026, Away replaced its limited lifetime warranty with a program called LifetimeCare. According to Away's published terms, LifetimeCare is a repair-first program that provides support for the total suitcase for its expected life. It is structured around Away's defined term Functional Damage – which covers any failure resulting from manufacturing defects or the unpredictability of travel, including airline and transit damage.

Key features of LifetimeCare:

Functional Damage coverage for the entire suitcase – not limited to specific components, and inclusive of airline and transit damage
Complimentary repairs within the first 5 years, plus one replacement within that window if repair isn't possible
After year 5: in-store repairs remain complimentary, and round-trip shipping continues to be covered where the terms provide it. Service fees may apply to certain repairs
LifetimeCare Pro – an optional paid upgrade that extends complimentary repairs to 10 years and provides up to two replacements within that window

For travellers who purchased an Away suitcase before April 14, 2026, the prior limited lifetime warranty still applies. Travellers should consult Away's published terms for full scope and conditions on either program.

How Monos' limited lifetime warranty is structured

Monos offers a limited lifetime warranty for the original owner – coverage for the craftsmanship and quality of specified components, including wheels, locks, handles, and zippers, plus cracks or breaks in the shell that affect function.

If a covered part fails through normal use, Monos ships a replacement part with installation instructions. Customers may also visit a Monos store location and have their luggage repaired in person. Replacement of the suitcase itself is provided only when defective components cannot be repaired or replaced, and Monos reserves discretion in replacement decisions.

What's covered under the base warranty:

Telescopic handle – if it stops extending or functioning as intended
Locks – if non-functional or failing during standard handling
Wheels – if stuck, worn, or broken with regular use
Shell – cracks or breaks affecting function
Zippers – if they no longer close or function

What is not covered under the Monos base warranty:

Cosmetic damage – scuffs, scratches, dents, stains, color changes, or normal wear that doesn't impair function
Airline damage and impact cracks from transit (available only through paid Lifetime Warranty+ upgrade)
Transit-related zipper damage (available only through paid Lifetime Warranty+ upgrade)
Lost luggage (available only through paid Lifetime Warranty+ upgrade)
Coverage for non-original owners (warranty is non-transferable)
Replacement of the entire suitcase except when defective components cannot be repaired or replaced – at Monos' discretion

For travellers who want coverage that extends beyond the base warranty – including airline mishandling, transit zipper damage, and lost luggage support – Monos offers two optional paid Lifetime Warranty+ upgrades (Essential and Pro). These are one-time purchases added within 14 days of delivery.

What gets excluded across nearly every brand

Despite different headlines, the major brands share a common list of exclusions in their base warranties. Knowing these makes warranty comparison much simpler.

Cosmetic damage – scuffs, scratches, dents, stains, color changes
Normal wear and tear – wheels and zippers wearing over time without breaking
Misuse, accidents, abuse – damage from improper use is universally excluded
Damage from third parties – including airlines, unless specifically covered (Away's LifetimeCare is the notable inclusion via its Functional Damage definition; Travelpro covers it under Trusted Companion Promise; Tumi covers it in year 1 only)
Non-original owners – most policies don't transfer when luggage is sold or given to a non-original recipient
Unauthorized retailers – purchases from non-authorized resellers usually void coverage

For more on what tends to actually fail: What actually breaks on luggage.

Airline damage – why it's the trickiest part of warranty

Airline-caused damage is one of the most common reasons travellers reach for a warranty. How each brand handles it varies meaningfully:

Monos: not included in the base limited lifetime warranty. Available as an optional add-on through paid Lifetime Warranty+ Essential or Pro upgrade
Away: included as part of LifetimeCare's Functional Damage coverage – which Away defines to include airline and transit damage for the life of the suitcase
Béis: not covered – airline/transport handling damage is explicitly excluded
July: not covered – improper use and transit damage are excluded
Travelpro: covered under the "Trusted Companion Promise," with duration varying by collection (some only year 1)
Rimowa: not covered – transport damage explicitly excluded
Tumi: covered in year 1 only; not covered years 2–5

Most brands also point travellers toward filing a claim with the airline first, since airlines are responsible for damage that occurs while the bag is in their care. That process is its own challenge – and worth understanding before something goes wrong.

For a step-by-step guide: What to do if an airline damages your luggage.

Paid warranty extensions and upgrades

Several brands offer paid upgrades that extend coverage beyond the base warranty. These vary in structure:

Monos Lifetime Warranty+ (Essential and Pro): one-time paid upgrade added within 14 days of delivery, layering airline damage coverage, transit zipper damage, and lost luggage support onto the base warranty
Away LifetimeCare Pro: paid upgrade that extends complimentary repairs from 5 to 10 years and provides up to two replacements within that window

For travellers who travel frequently or check bags often, paid upgrades can be a meaningful addition – but they should be evaluated alongside the base coverage, not as a substitute for understanding what's already included.

Fees, shipping, and the fine print

Beyond what's covered, travellers should also understand how fees apply across brands. These vary, and policies change – the safest approach is to confirm current terms directly with each brand.

Shipping fees – several brands cover shipping for warranty repairs in some scenarios but not others. Travelpro's coverage varies by collection and registration window. July does not cover shipping if the customer has relocated outside their region of purchase. Tumi covers shipping in year 1 but generally not after. Away covers round-trip repair shipping where its terms provide it.
Service or processing fees – may apply to certain repairs depending on the brand and the nature of the work. Tumi notes that processing fees may apply outside year 1. Away has stated service fees may apply to certain repairs after year 5.
Proof of purchase – nearly every brand requires it; some require registration within a specific window for full coverage benefits.

What travellers should look for in a luggage warranty

Beyond the headline term "lifetime," these are the questions that actually matter:

What components are covered? Some warranties cover specified parts; others cover the entire suitcase
Is airline and transit damage included? If not, can it be added through an upgrade?
How are repairs handled? Repair-first programs, replacement-first programs, and component replacement programs work differently
What fees may apply? Shipping, processing, and service fees vary across brands and time periods
Does the warranty transfer? Most don't – relevant for gifts and second-hand luggage
What proof of purchase is required? Some brands require registration within a specific window
How is the claims process structured? Policy strength only matters if it's accessible

How Monos compares

Monos sits among brands that offer limited lifetime warranty coverage on luggage with no fixed end date. The base coverage focuses on specified components – wheels, locks, handles, zippers, and shell cracks affecting function – with replacement decisions at Monos' discretion when components cannot be repaired or replaced.

For travellers who want broader coverage that includes airline damage, transit zipper damage, and lost luggage support, Monos offers paid Lifetime Warranty+ upgrades. Travellers comparing programs should weigh the combination of base coverage and any paid upgrades against their own travel patterns.

To explore Monos collections: