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Frequently Asked Questions


How are Monos suitcases made?

What is your stance on sustainable practices?

Are your products vegan?


Do your suitcases nest inside each other?

How much do Monos suitcases weigh?

Which Carry-On size fits the airline guidelines?

Which Carry-On suits me best?

How do I open and set the lock on my Monos suitcase?

What if I've locked myself out of my luggage?

How do I care for my luggage?

What other steps can I make to ensure the longevity of my luggage?


Where do you ship?

How much does shipping cost?

Do I need to pay duties?

When will I receive my order?

When will my pre-order ship?

What if I need a suitcase for a rapidly-approaching trip?

Do you ship to P.O. Boxes?

What is my order status?

Can I cancel my order? 

What is Package Protection Shipping Insurance?

Returns & Exchanges

What are the details of the 100-day trial?

What is your return policy for all other items?

What is your exchange policy?


Does your luggage have a lifetime warranty?

Does the Metro Collection have a warranty?

Do the Compressible Packing Cubes have a warranty?

Does the Kiyo UVC Water Bottle have a warranty?

How do I make a warranty claim?