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Frequently Asked Questions


How are Monos suitcases made?

What is your stance on sustainable practices?

Are your products vegan?


Where do you ship?

How much does shipping cost?

Do I need to pay duties?

When will I receive my order?

When will my pre-order ship?

What if I need a suitcase for a rapidly-approaching trip?

Do you ship to P.O. Boxes?

What is my order status?

How do I track my order?

Can I cancel my order? 

What is Package Protection Shipping Insurance?

Returns & Exchanges

What are the details of the 100-day trial?

What is your return policy for all other items?

What is your exchange policy?


Does your luggage have a warranty?

Does the Metro Collection have a warranty?

Do the Compressible Packing Cubes have a warranty?

Does the Kiyo UVC Water Bottle have a warranty?

How do I make a warranty claim?


Do your suitcases nest inside each other?

How much do Monos suitcases weigh?

Which Carry-On size fits the airline guidelines?

Which Carry-On suits me best?

How do I open and set the lock on my Monos suitcase?

What if I've locked myself out of my luggage?

How do I care for my luggage?

What other steps can I make to ensure the longevity of my luggage?