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Check out our FAQ below, or reach out to us with your questions.

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Frequently Asked Questions

About

How are Monos suitcases made?

What is your stance on sustainable practices?

Are your products vegan?

Luggage

Do your suitcases nest inside each other?

How much do Monos suitcases weigh?

Which Carry-On size fits the airline guidelines?

Which Carry-On suits me best?

How do I open and set the lock on my Monos suitcase?

What if I've locked myself out of my luggage?

How do I care for my luggage?

What other steps can I make to ensure the longevity of my luggage?

Shipping

Where do you ship?

How much does shipping cost?

Do I need to pay duties?

When will I receive my order?

When will my pre-order ship?

What if I need a suitcase for a rapidly-approaching trip?

Do you ship to P.O. Boxes?

What is my order status?

Can I cancel my order? 

What is Package Protection Shipping Insurance?

Returns & Exchanges

What are the details of the 100-day trial?

What is your return policy for all other items?

What is your exchange policy?

Warranty

Does your luggage have a lifetime warranty?

Does the Metro Collection have a warranty?

Do the Compressible Packing Cubes have a warranty?

Does the Kiyo UVC Water Bottle have a warranty?

How do I make a warranty claim?

Airline
Carry-On
Carry-On Plus
Aer Lingus
AeroFlot
Aeroméxico
AirTran
Air Canada
Air China
Air India
Air New Zealand
Air France
Alaska ( & Horizon)
Alitalia
All Nippon Airways
Allegiant
American Airlines
Asiana
Austrian Airlines
British Airways
Cathay Pacific
Cebu Pacific Air
China Airlines
China Eastern
China Southern Airlines
Delta
EasyJet
EasyJet Guaranteed
El Al
Emirates
Ethiopian
Etihad
Eva Air
Finnair
Frontier
Garuda
Hawaiian
Hong Kong Airlines
Iberia
Icelandair
Japan Airlines
Jet Blue
Jetstar
KLM
Korean Air
LanChile
Lufthansa
Malaysia Airlines
Olympic Airlines
Philippine Airlines
Qantas
Qatar
Ryanair
SAS
Singapore Airlines
South African Airways
Southwest
Spirit
SWISS
Thai Airways
Thomas Cook
Turkish Airlines
United
Vietnam Airlines
Virgin Atlantic
WestJet
Luggage Tag
Desert Taupe
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